Intelligent Workflows for VIP Experiences
We built intelligent email automation for Royal, a VIP airport concierge service. Our AI agents now handle service requests, reservations, and quotes—turning manual inbox work into a seamless, scalable workflow. Let us help you do the same.
Headquarters
Headquarters: Miami, Florida
Founded
2006
Royal Airport Concierge is the world’s leading provider of VIP, fast-track, and meet-and-greet airport services.
Operating globally, Royal helps travelers move seamlessly through airports by reducing wait times, expediting security and immigration, and offering personalized assistance with luggage and logistics. Their mission is to turn the airport experience into a smooth, stress-free journey.
10% staff reduction
20% more revenue
Challenge
Handling 5,000+ emails a day, manually responding to VIP service requests, and juggling custom booking details became overwhelming—even for a company built on premium experiences. Royal needed to scale without sacrificing service quality. They were facing rising operational costs, growing client expectations, and a clear need to modernize their workflows. Traditional systems weren’t enough—so they turned to AI.
Solution
We designed and deployed a custom AI email workflow engine for Royal, transforming how they manage over 5,000 service requests a day. Our solution includes:
- Natural Language Understanding: Clients write free-form emails—no forms, no friction.
- Intelligent Routing: AI agents instantly classify and respond to booking, quote, and service inquiries.
- Automated Execution: The system handles reservations, confirms details, and escalates only when needed — With fewer staff and smarter systems, Royal boosted revenue by 20% while delivering faster, more personalized service at scale.
Road to reliable, future-proof software systems
Custom Software Solutions
We help companies build and scale secure, maintainable, and high-performance applications. Our approach blends technical expertise with business understanding—ensuring each solution is aligned with your operations, goals, and long-term vision.
Understanding Your Workflow & Data
We analyze your current processes, inboxes, and tools to find friction points and automation opportunities. Whether you’re drowning in emails or stuck with legacy systems, we design a clear path to smarter, AI-powered operations.
AI-Powered Automation
Process Optimization at Scale
We build intelligent agents that automate repetitive tasks and decision-making using historical data and contextual inputs—unlocking scalability without sacrificing precision.
Build, Launch & Evolve
From prototyping to production, we deliver full-stack systems with continuous deployment, monitoring, and human-in-the-loop support when needed. After launch, we stay involved—helping you improve and scale your automation as your business grows.
Listen up, Codeponents has been our virtual CTO for almost two full decades—they’re practically family! When they pitched AI for our workflows, I said, ‘Come on, let’s do this!’ We didn’t even imagine ChatGPT could pull off stuff like this. Now we’re running with 10% less staff, 20% more revenue, and those 5,000 daily emails that used to drive us nuts? We just sit back and watch the system handle it. Our clients write whatever they want, no forms needed, and Codeponents makes it happen. We’re hooked—they’re the real deal
Rafi Cattan
Founder of Royal Airport Concierge
